Frequently Asked Questions (FAQ)

Administrative

Category: Administrative

CE Dojo is certified as a national provider of continuing education (CE) through the Academy of General Dentistry’s (AGD) Program Approval For Continuing Education (PACE). Most state regulatory agencies recognize AGD PACE programs as legitimate sources for continuing education. We suggest you contact your specific state regulatory agency for further clarification if necessary.

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Categories: Administrative, General

The reason is really straightforward – it’s for your security. Unlike many other online continuing education outfits all of the activities of CE Dojo…courses, evaluations, payments, records…are all maintained as data within CE Dojo. The accuracy, confidentiality, and privacy of your personal information is our highest responsibility.

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It’s actually the other way around! We don’t allow account creation without course registration & payment – otherwise we would be fraught with countless spam accounts possibly jeopardizing the security of our site.

Your CE Dojo account is created upon successful registration for at least one course. We encourage you to keep a record of your username and password not only to register for other course selections, but also to keep track of your activity and CE certificates.

For more information on why we require our learners to have user accounts, please see our FAQ “Why do I have a user account on CE Dojo?”

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Categories: Administrative, General

We honor all cancellations with a full refund for unattended courses. And because we also understand sometimes unforeseen conflicts occur for live webinars, all of our courses ultimately are recorded for convenient on-demand streaming.

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Categories: Administrative, General

Account creation, course registration, and payment are linked activities. Because our participants receive a personalized certificate upon course completion which may be submitted to a licensing agency for CE verification, an administrator or employer’s credentials should not be used to register anyone other than the person who will receive CE. But, at the same time you might want to pay for your staff’s CE as a benefit.

It’s super easy to do! Just select as many courses with as many registrations desired in your cart. Then add the following information into the “Order Notes” field in “Additional Information” section at the bottom of the checkout page (see below) :

  • Participant name
  • Participant email address
  • License type (DDS/RDH)
  • License number

We’ll handle the rest for you!

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Some courses go well over the mandated contact time requirement in an effort to be complete – we regret if exhaustive. This can be managed a couple of ways:

  • Because courses are recorded, they are on demand through our video servers with Vimeo.
    • Courses can be viewed at will
    • The “Resume” course feature – available in your Control Panel – enables you to pick up where you leave off! See below:
  • There is no time restriction as to when you begin or how long you may take to complete your course
  • Courses can be viewed at a faster play-back rate through the “Settings” control on Vimeo. You may select playback at normal speed, 1.25x, 1.5x, or at 2x reduce playback time in half – while still collecting full credit. See below:
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General

Category: General

CE Dojo is a WordPress website. WordPress employs Gravatar. Gravatar stands for Globally Recognized Avatar. This web service lets users upload an online avatar and will associate the avatar with their email address.

Gravatar is a free service. Create your own Gravatar today!

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Categories: Administrative, General

The reason is really straightforward – it’s for your security. Unlike many other online continuing education outfits all of the activities of CE Dojo…courses, evaluations, payments, records…are all maintained as data within CE Dojo. The accuracy, confidentiality, and privacy of your personal information is our highest responsibility.

Did you find this FAQ helpful?
2
0

It’s actually the other way around! We don’t allow account creation without course registration & payment – otherwise we would be fraught with countless spam accounts possibly jeopardizing the security of our site.

Your CE Dojo account is created upon successful registration for at least one course. We encourage you to keep a record of your username and password not only to register for other course selections, but also to keep track of your activity and CE certificates.

For more information on why we require our learners to have user accounts, please see our FAQ “Why do I have a user account on CE Dojo?”

Did you find this FAQ helpful?
3
0
Categories: Administrative, General

We honor all cancellations with a full refund for unattended courses. And because we also understand sometimes unforeseen conflicts occur for live webinars, all of our courses ultimately are recorded for convenient on-demand streaming.

Did you find this FAQ helpful?
1
0
Categories: Administrative, General

Account creation, course registration, and payment are linked activities. Because our participants receive a personalized certificate upon course completion which may be submitted to a licensing agency for CE verification, an administrator or employer’s credentials should not be used to register anyone other than the person who will receive CE. But, at the same time you might want to pay for your staff’s CE as a benefit.

It’s super easy to do! Just select as many courses with as many registrations desired in your cart. Then add the following information into the “Order Notes” field in “Additional Information” section at the bottom of the checkout page (see below) :

  • Participant name
  • Participant email address
  • License type (DDS/RDH)
  • License number

We’ll handle the rest for you!

Did you find this FAQ helpful?
2
0

Some courses go well over the mandated contact time requirement in an effort to be complete – we regret if exhaustive. This can be managed a couple of ways:

  • Because courses are recorded, they are on demand through our video servers with Vimeo.
    • Courses can be viewed at will
    • The “Resume” course feature – available in your Control Panel – enables you to pick up where you leave off! See below:
  • There is no time restriction as to when you begin or how long you may take to complete your course
  • Courses can be viewed at a faster play-back rate through the “Settings” control on Vimeo. You may select playback at normal speed, 1.25x, 1.5x, or at 2x reduce playback time in half – while still collecting full credit. See below:
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Getting Started

Category: Getting Started

Once you have paid your course registration fee, you will be able to access your course after you sign-in to your user account…which you just created. But you need a password!

Did you receive these emails?

  • A transaction receipt
  • A course confirmation
  • General User Instructions
  • Log-in details
  • And possibly others…

Are those emails in your “Inbox”? If not, check your spam folder. If they are in your spam folder, your email provider (or domain) is filtering messages from ce-dojo.com. If your registration emails from CE Dojo are being sent to spam, see our FAQ “I can’t find any emails from CE Dojo!!”.

One email provides you with log-in details you specified during registration. But, it will also prompt you with a link to set your password. When complete, these two credentials – user name and password – will provide access to your “account”. Write these down. If you forget your password, you can reset it yourself – see our FAQ “I forgot the password to my CE Dojo user account!”

Now that you have your password in hand, you can log into your account to access your course(s).

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Category: Getting Started

Often times email services (Google, etc) will filter email away from your inbox. Did you check your spam folder? But, simply moving our email out of spam to your inbox will NOT prevent future emails from meeting the same demise. The solution is to add email addresses from CE Dojo to your contact list.

If you do not find any email communications from CE Dojo in any of your email folders – including spam – there is a very real possibility your internet service provider (ISP) may have a firewall that is blocking our email. We have found that even adding our email addresses to your contact list does not resolve this problem. We have identified a couple of problem ISPs:

  • RoadRunner (nc.rr.com)
  • Apple (iCloud.com)
  • Embarq
  • Frontier
  • HughesNet
  • And others…

In this case, there is no resolution to this problem other than to create a “free email” account with Gmail, YahooMail, Hotmail, etc. Provide CE Dojo with your new email address and we’ll update our records. Again, don’t forget to add us to your contact list!

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Category: Getting Started

Your user menu is, as shown below, the uppermost menu at the top right of every page on CE Dojo.

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Category: Getting Started

There is no “link” per se to participate or watch any continuing education course on CE Dojo. You must employ the user menu to log in to CE Dojo where upon arriving upon your user control panel, all of your previous or current courses are listed toward the end of the page.

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0
0

It’s actually the other way around! We don’t allow account creation without course registration & payment – otherwise we would be fraught with countless spam accounts possibly jeopardizing the security of our site.

Your CE Dojo account is created upon successful registration for at least one course. We encourage you to keep a record of your username and password not only to register for other course selections, but also to keep track of your activity and CE certificates.

For more information on why we require our learners to have user accounts, please see our FAQ “Why do I have a user account on CE Dojo?”

Did you find this FAQ helpful?
3
0

Some courses go well over the mandated contact time requirement in an effort to be complete – we regret if exhaustive. This can be managed a couple of ways:

  • Because courses are recorded, they are on demand through our video servers with Vimeo.
    • Courses can be viewed at will
    • The “Resume” course feature – available in your Control Panel – enables you to pick up where you leave off! See below:
  • There is no time restriction as to when you begin or how long you may take to complete your course
  • Courses can be viewed at a faster play-back rate through the “Settings” control on Vimeo. You may select playback at normal speed, 1.25x, 1.5x, or at 2x reduce playback time in half – while still collecting full credit. See below:
Did you find this FAQ helpful?
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Instructors

Category: Instructors

We’d love to talk with you! If you have a topic of interest that you may possess some expertise, contact us!

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Password Maintenance

You can easily reset or recover your own password. Click “Log In” on your user menu. Your “Account Log In” dialogue box will open as shown below. Then click “Forgot Password?”.

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Resetting the password to your CE Dojo user account is no different than retrieving a lost or forgotten password. Please see the FAQ “How do I reset the password to my CE Dojo user account?”

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It’s possible that a password was already created or the link has expired. Either way, the solution is simple – just reset your password. See the FAQ “How do I reset the password to my CE Dojo user account?”

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Records

Category: Records

No worries! Conveniently, all of your continuing education activities – course, certificates, payments – are maintained on your “My Account” dashboard.

Go to your user menu, log in with your credentials. On your “My Account” page in the right hand sidebar under “Recent Activity” you find a complete listing of all course work completed – in addition to certificates of completion that have been awarded.

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Category: Records

Occasionally, depending upon the specific web browser you may use, certain fields – like the course name – will not display. The solution is to go to your “My Account” dashboard. Under the right sidebar “Recent Activity” your available certificate links are displayed and may be downloaded again. All fields should display properly.

Our CE certificates can also provide your licensing state and license number. This is NOT required for most licensing agencies, but it is made available for our participants because we feel it is a desirable feature. However, in order for it to be displayed it must be provided by the participant prior to course completion.

If a participant previously omitted licensing state and/or license number but wants to be displayed on a CE course certificate:

  • Complete profile update with the missing information
  • Again, complete the course survey


We regret any inconvenience due to any additional steps however, the CE certificate is programatically generated upon completion of the course survey.

Any concerns with the display of a CE participant’s name also has to be handled in the same manner.

We urge all participants to make sure their user profile is accurately completed prior to the onset of any CE Dojo course to avoid any problems with certificate display.

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Category: Records

You can actually add more than 1 state/license to each field. For example, let’s say you have 2 state licenses you’d like to display on your CE certificate. In your profile under Licensing State/License Number add the following:

  • Licensing State: “FL/MD”
  • License Number: “FL_10123/MD_L33745”


You can choose any format you like really, just as long as you get the point across.

Most states do not require a licensing state to be present on a CE certificate, but we make the option available to our learners. But some learners may want to display that information especially in cases where the course is mandated by a particular state – for example, a biannual course on practitioner substance abuse/mental health awareness.

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