Nothing’s wrong really. Chances are if you registered for your course using an email issued by a government agency (state or federal) more than likely you’re sitting behind a firewall at work. Unless you either 1) discuss the matter with IT or 2) provide a different email address that uses an email server outside of […]
We require our eLearners to set up a secure account access with a username and password combination. If you forget your password, you can always reset your it provided you still have access to the email account you used when you first registered for a course. Nevertheless, if your digital identity ever becomes compromised in
What do you do to keep my private information secure? Read More »
Another frequent issue: A user successfully completes his/her registration for a course, changes their password and has access – but maybe pauses the content – clicks on their course from their account dashboard only to receive an error “Not Registered For Course”. The privacy of your professional and continuing education records are our greatest priority.
Registered For Course But Cannot Access Content – Not Registered for Course Error Read More »
A common issue: I cannot resume the CE course I was working on last week. It is saying the page isn’t there and I cannot find another link to it. Your privacy of your professional and continuing education records are our greatest priority. Therefore, after a period of inactivity, CE Dojo will log you out.
Resume – Page Not Found Error Read More »
It’s actually the other way around! We don’t allow account creation without course registration & payment – otherwise we would be fraught with countless spam accounts possibly jeopardizing the security of our site. Your CE Dojo account is created upon successful registration for at least one course. We encourage you to keep a record of
How do I create an account to take a course? Read More »
Some courses go well over the mandated contact time requirement in an effort to be complete – we regret if exhaustive. This can be managed a couple of ways:
Content is sooo long – can I complete the course at will? Read More »
Account creation, course registration, and payment are linked activities. Because our participants receive a personalized certificate upon course completion which may be submitted to a licensing agency for CE verification, an administrator or employer’s credentials should not be used to register anyone other than the person who will receive CE. But, at the same time
How do I register multiple participants? Read More »
We honor all requests for refunds within 7 days of registration for an on demand course. We regret we cannot honor any request for refund within that time period if a certificate of course completion has been issued. For live webinar events we honor all requests for refunds 48 hours prior to the event. Registrants
What is CE Dojo’s refund policy? Read More »
You can actually add more than 1 state/license to each field. For example, let’s say you have 2 state licenses you’d like to display on your CE certificate. In your profile under Licensing State/License Number add the following: You can choose any format you like really, just as long as you get the point across.
I have more than 2 state licenses but your certificates only offer room for 1? Read More »
Occasionally, depending upon the specific web browser you may use, certain fields – like the course name – will not display. The solution is to go to your “My Account” dashboard. Under the right sidebar “Recent Activity” your available certificate links are displayed and may be downloaded again. All fields should display properly. Our CE
My CE certificate seems incomplete or appears to be missing information? Read More »
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